If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred.
However delivery charges are only refundable if you have received goods that are faulty and a refund is made.
Underwear or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
Please note personalised items cannot be returned.
All Items purchased in our sales are not eligible for a refund only exchanged for store credit.
The item is your responsibility until it reaches us. For your own protection, we advise that you send the parcel tracked and signed, using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.
Please include whether you want an exchange/refund in your parcel.
If the item you receive is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for your return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.