Returns Policy

If you change your mind about any Items purchased you can return them to us (except grooming products, pierced jewellery or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) within 14 days of the order being delivered to you within 14 days of your purchase, provided:

  • the Items are unworn and unwashed (and there are no signs of transfer of any make-up or other stains);
  • if shoes, the Items are unworn and show no signs of wear;
  • the Items have all tags attached and are returned with correct despatch and order information.

We will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the Items. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the Items.

Please complete and attach this document with the Items, you want to return.

The above does not affect your statutory rights.

If you purchase Items on Site you can return them to our Stores (for the avoidance of doubt this does not include concession stores or Other Sources). You will need your order details and original method of payment for this purpose.

Please note that this policy only applies to Items you have purchased on the Sites and in Stores. For Items purchased from other sources, you will need to check the returns policies of the applicable source.

cancelling your contract (on site) – eu customers only

If you are a European Union customer and you have purchased Items on our Sites you also have the right to cancel your contract with us and return your Items by post within 14 calendar days from the day after the date you received your order. This right does not apply to Items that cannot be returned for hygiene reasons or Items where an applicable hygiene seal has been removed (e.g. makeup, underwear, swimwear or pierced jewellery). To cancel your order you must inform us of your wish to cancel in writing either using the returns form or by writing to our Customer Care Team at or by post to Customer Care: PO Box 4817 , Maidenhead, Berkshire, SL60 1JJ, UK

If you are emailing us or writing to us please include details of your order to help us to identify you including your name, address and order number.

You must take reasonable care of the Items. Whilst you may inspect the Items when they are in your possession you must not use them.

You will be responsible for returning the Items to us including the cost of returning the Items using a courier or other postal method.

You should return the Items in their original packaging wherever possible, as soon as possible after informing us of your wish to cancel. We will not be responsible for any loss or damage to Items that occur before they are returned to us including where they are lost or damaged in transit.

If you cancel your contract you will be refunded the price you paid for the Items within your order and a proportion of the delivery charges you paid up to the cheapest and most common method of delivery available to you at the time. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the Items, if this has been caused by your handling, including any loss or damage that occurs during transit. The refund will be made to the original method of payment you used, within 14 calendar days of our receipt of the cancelled Items if earlier, within 14 days from the day we receive proof of return from you.

Please note if you do not wish to cancel your entire contract and just want to return some of the Items in your order you can return them in accordance with our standard returns policy.

The above does not affect your statutory rights.

Rose Gold Returns Form